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  • FREQUENTLY ASKED QUESTIONS – WEB PORTAL 

     

    Why Can’t I Find My Address? 

    Property addresses are listed in this system exactly as they appear on the City’s assessment records. For example, you may know your property as “125 North Lincoln Street” but the official address may actually be “123 to 127 Lincoln St N.” Note that the house or building number may not be exactly as you know it, and the adjectives north, south, east and west are at the end of the address. Try searching just by the street name: in this example you’d enter “Lincoln” and select from the choices listed.    

    What is “SBL”?   

    Properties are identified for real estate tax purposes by a unique Section Block and Lot number, as well as an address.  http://ocfintax.ongov.net/imateSyr/search.aspx 

    What does “Area-Based” mean? 

    Some service requests, complaints, or permits pertain to locations in the public right-of-way, and not to private property.  Area-based activities apply to such locations as traffic signs, utility poles, roads, sidewalks, and other areas of the public right-of-way. To identify the location of an Area based request, you select from a list of street names and intersections and click on the one that best describes the location of the activity. If you don’t see the exact location of your concern, select a location close to it, and you can further describe the location in your description of the complaint. 

    I entered a service request – why don’t I see it?  

    The soonest your service request will appear is the next business day. If a similar service request has been entered for a property, subsequent requests may not appear individually. Also, only a limited amount of historic data is available online, so if you made a service request via telephone or some other method before the introduction of this web-based service, you are not likely to see it posted online. 

      

    When will the City respond to my request? 

    Your request will be reviewed within 24 hours. Response times will vary greatly, depending on the nature of your request, the severity of the problem, staff resources and other factors.  

      

    Why do I have to provide contact information? 

    To file a service request or complaint via the internet we require your name and email address so we can reach you with any questions we may have, and to provide you with a response to your request. If you wish to file your request anonymously, please call City Line at 315-448-CITY (2489).  Please note that your contact information will remain confidential. 

    USER’S GUIDE – WEB PORTAL 

    Look up Parcel or Location 

    The “Lookup” function is used to search for a particular parcel (property) or location.  

    Lookup by Address 

    Use this Lookup to find a property.  You can search by the address, the property owner, or the SBL number.  

     By Address – Property addresses are listed in this system exactly as they appear on the City’s assessment records. For example, you may know your property as “125 North Lincoln Street” but the official address may actually be “123 to 127 Lincoln St N.” Note that the house or building number may not be exactly as you know it, and the adjectives north, south, east and west are at the end of the address. Try searching just by the street name: in this example you’d enter “Lincoln” and select from the choices listed.    

    By Owner/Business – Use this lookup if you know the name of the property owner (the person or entity’s name). The name you enter must match exactly as the name appears on the City’s assessment records, so it may be helpful to enter less information, and choose the name from the search results. 

    By SBL – Use this lookup if you know the property’s unique Section Block and Lot number, which is how parcels are identified in the City’s assessment records. The SBL you enter must match exactly the SBL in the City’s assessment records. If you don’t know your property’s SBL, you can find it in the city’s assessment records at: http://ocfintax.ongov.net/imateSyr/search.aspx.  

    Lookup by Area 

    Use this Lookup for locations that are not associated with a specific property address, i.e., not on private property. Examples are streets, traffic signs, utility poles, roads, sidewalks, and other areas of the public right-of-way.   

     By Location – Enter the street name or closest intersection.  Once you type a few letters, a list of possible street names and intersections appear. Keep typing or scroll until you see your location, and click on it to select it. If you don’t see the exact location of your concern, select a location close to it, and you can further describe the location in your description of the complaint.  

    Go To Transaction  

    When you know the transaction number assigned to a particular request or complaint, this function allows you to quickly access the status. To identify the type of transaction you want to view, select from Complaint/Service Request, Permit, or Permit Application. Click on “View” to see more information about a particular transaction. 

      

    Submit a Request 

    File a Property based Complaint/Service Request 

    To enter a property based request you first need to identify the property. This is done exactly the same as the lookup function; please refer to the instructions for Look up Parcel or Location.  

    Once you have entered a valid address, click on the button for “File Complaint/Service Request.”   The property address will appear in the upper left corner of the screen (below the Mayor’s photo).   

    Select the “Type” of service request you wish to file from the drop down list.  

    After selecting the type, please enter a more detailed description in the box labeled “Description.”   

    Enter your “Contact Information.” First name, last name, and email address are required so we can contact you about your request. Address and telephone number are optional. 

    Please note that your contact information will remain confidential and it is requested for the purposes of follow up only. 

    “Attachments” allow you to upload up to three photos, images, or other documents to help explain your request.  

    File an Area based Complaint/Service Request 

    To enter an area based request you first need to identify the location.  

    By Location – Enter the street name or closest intersection.  Once you type a few letters, a list of possible street names and intersections appear. Keep typing or scroll until you see your location, and click on it to select it. If you don’t see the exact location of your concern, select a location close to it, and you can further describe the location in your description of the complaint.  

    Once you have entered a valid location, click on the button for “File Complaint/Service Request.”   The location will appear in the upper left corner of the screen (below the Mayor’s photo).                

    Select the “Type” of service request you wish to file from the drop down list.  

    After selecting the type, “Specify Location” by further describing the location requiring service.  

    ·         Enter either the house or building number (or numbers) the location is near, or enter the nearest intersection(s). You can’t enter both.  

    ·         “Area Description” lets you add more detail about the location of your service request.   

    Please enter a more detailed description of your complaint or service request in the box labeled “Description.”   

    Enter your “Contact Information.”  

    ·         First name, last name, and email address are required so we can contact you about your request.  

    ·         Address and telephone number are optional. 

    Please note that your contact information will remain confidential and it is requested for the purposes of follow up only. 

    “Attachments” allow you to upload up to three photos, images, or other documents to help explain your request.  

    Viewing Activity 

    When you’ve selected the property or location, you can view the activity associated with that property or location by selecting “View” on the right.  

    • You can select to see activity that is still being worked on (check “open”) or already resolved (check “closed”) or both.  
    • You can also select a date range to limit the search results to a specific time period.    
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    The following information is displayed: 

    • Date – the date the transaction was initiated  
    • Transaction # – each transaction is assigned a number. If you make note of this number, you can search by it.  
    • Transaction – Service request/complaint  
    • Transaction Type – the specific type of service request or complaint  
    • Status – an “open” request is still being worked on; a “closed” request has been resolved  
    • Description – provides more detailed information about the request  
    • View – Click on “view” to see additional information about the request, such as actions taken, inspections and results. If a violation exists, each is listed with the violation date, the “comply by” date, and the status.   

    Service request/Complaints
    Please note the specific violations issued are not listed. If you require any additional information related to the Division of Code Enforcement or its actions, you can do so by either calling (315) 448-8695 or submitting a Freedom of Information Application, located on the City website, under “Documents & Forms”, listed under “Code Enforcement.”

    Permits and Permit Applications
    For additional information on permits issued by Code Enforcement, please contact the Permit Desk. For permits issued by the Department of Public Works, please contact the Permit Consultation Office.