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  • Thornden Park Water Tower

    Department of Water

    Water Administration/Engineering Offices
    101 North Beech Street, Syracuse, New York 13210
    Main Number: (315) 473-2609
    Fax: (315) 473-2608

    24/7 Emergency Services: (315) 473-2860

    Deborah Somers, Commissioner


    The Syracuse Water Department is responsible for constructing, maintaining and operating all necessary and desirable facilities for the supply and distribution of a safe, potable water supply for the city of Syracuse. For a description of the water system and information about the quality of the water that is supplied by the Syracuse Water Department, see the document: “Consumer Confidence Report”. This includes information both New York State Department of Health and United States Environmental Protection Agency regulations require we provide to our customers. The Newsletter also contains the latest news and information about your water system. To view the newsletter click on “Current Drinking Water Report.” You will need Acrobat Reader to view the document.

    As a reminder, City water bills are the responsibility of the owner of the property where the service was provided, and therefore are sent to the owner of the property. Landlords and tenants should make other arrangements to obtain billing information if the water bill, by lease agreement, is the responsibility of the tenant.

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    Going Green
    Going Green: Reservoir produces power (

    Water bills can also be paid by telephone using a credit card at: 1-800-394-3478.

    Mailing Address for Water Payments
    The mailing address for water bill payments is P.O. BOX 5268, BINGHAMTON, NY 13902-5268. 


    High Turbidity Levels in City of Syracuse Skaneateles Lake Source

    Our water system recently violated a drinking water standard. At this time there is no public health concern. This violation was due to a rise in turbidity at our source, Skaneateles Lake. The drinking water regulations require us to mail this notice to our customers when this type of violation occurs in an effort to ensure the public is informed on drinking water issues. Although this situation does not require that you take immediate action, as our customers, you have a right to know what happened, what you should do, and what we are doing to correct this situation.

    A drinking water standard was violated. Your water is routinely monitored for turbidity (cloudiness) to determine if it is effectively being treated. Results of samples from one of the Skaneateles Lake intakes on October 28 & 29, 2015 showed turbidity levels above the maximum allowable standard of 5 Nephelometric Turbidity Units (NTU). During this period the turbidity reached a maximum level of 17.4 NTU. Because of this elevated level of turbidity, there is an increased chance that the water may have contained disease-causing organisms.

    What happened? What is being done?

    High winds beginning on October 28, 2015 increased turbidity in Skaneateles Lake. The Turbidity level remained above the maximum level for 9.5 hours. The City of Syracuse continued to monitor the situation closely and increased disinfection levels in response to the elevated turbidity.

    This increased turbidity may have impacted the following water systems: City of Syracuse, Village of Skaneateles, Town of Skaneateles, the Village of Elbridge, Village of Jordan, and individual conduit customers.

    What should I do?

    You do not need to boil your water. However, if you have specific health concerns, consult your doctor.

    Turbidity has no health effects. However, turbidity can interfere with disinfection and provide a medium for microbial growth. Turbidity may indicate the presence of disease causing organisms such as bacteria, viruses, and parasites, which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.

    The symptoms above have many causes that are unrelated to this issue. If you are concerned that you have the above symptoms, particularly if they are severe or persistent, you should seek medical advice. People with severely compromised immune systems, infants, and some elderly may be at increased risk. These people should seek advice about drinking water from their health care providers. General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1(800) 426-4791.

    For more information, please contact the City of Syracuse Water Department at 473-2609 or 685-6486 or the Onondaga County Health Department at 435-6600.

    Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

    This notice is being sent to you by the City of Syracuse. State Water System ID#: NY3304334

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City Hall: 233 East Washington Street
Syracuse, NY 13202
(315) 448-8005