Your browser does not support iframes.
Department of WaterWater Administration/Engineering Offices 101 North Beech Street, Syracuse, New York 13210Main Number: (315) 473-2609Fax: (315) 473-2608Email: WaterOperations@syrgov.net 24/7 Emergency Services: (315) 473-2860Deborah Somers, Commissioner
The Syracuse Water Department is responsible for constructing, maintaining and operating all necessary and desirable facilities for the supply and distribution of a safe, potable water supply for the city of Syracuse. For a description of the water system and information about the quality of the water that is supplied by the Syracuse Water Department, see the document: “Consumer Confidence Report”. This includes information both New York State Department of Health and United States Environmental Protection Agency regulations require we provide to our customers. The Newsletter also contains the latest news and information about your water system. To view the newsletter click on “Current Drinking Water Report.” You will need Acrobat Reader to view the document.As a reminder, City water bills are the responsibility of the owner of the property where the service was provided, and therefore are sent to the owner of the property. Landlords and tenants should make other arrangements to obtain billing information if the water bill, by lease agreement, is the responsibility of the tenant.
IMPORTANT INFORMATION ABOUT YOUR DRINKING WATER
High Turbidity Levels in City
of Syracuse Skaneateles Lake Source
Our water system recently
violated a drinking water standard. At this time there is no public health
concern. This violation was due to a rise in turbidity at our source,
Skaneateles Lake. The drinking water regulations require us to mail this notice
to our customers when this type of violation occurs in an effort to ensure the
public is informed on drinking water issues. Although this situation does not
require that you take immediate action, as our customers, you have a right to
know what happened, what you should do, and what we are doing to correct this
A drinking water standard
was violated. Your water is routinely
monitored for turbidity (cloudiness) to determine if it is effectively being
treated. Results of samples from one of the Skaneateles Lake intakes on October
28 & 29, 2015 showed turbidity levels above the maximum allowable standard
of 5 Nephelometric Turbidity Units (NTU). During this period the turbidity
reached a maximum level of 17.4 NTU. Because of this elevated level of turbidity,
there is an increased chance that the water may have contained disease-causing
What happened? What is being
High winds beginning on October
28, 2015 increased turbidity in Skaneateles Lake. The Turbidity level remained
above the maximum level for 9.5 hours. The City of Syracuse continued to
monitor the situation closely and increased disinfection levels in response to
the elevated turbidity.
This increased turbidity may
have impacted the following water systems: City of Syracuse, Village of
Skaneateles, Town of Skaneateles, the Village of Elbridge, Village of Jordan,
and individual conduit customers.
What should I do?
You do not need to boil your
water. However, if you have specific health concerns, consult your doctor.
Turbidity has no health
effects. However, turbidity can interfere with disinfection and provide a
medium for microbial growth. Turbidity may indicate the presence of disease
causing organisms such as bacteria, viruses, and parasites, which can cause
symptoms such as nausea, cramps, diarrhea, and associated headaches.
The symptoms above have many
causes that are unrelated to this issue. If you are concerned that you have the
above symptoms, particularly if they are severe or persistent, you should seek
medical advice. People with severely compromised immune systems, infants, and
some elderly may be at increased risk. These people should seek advice about
drinking water from their health care providers. General guidelines on ways to
lessen the risk of infection by microbes are available from EPA’s Safe Drinking
Water Hotline at 1(800) 426-4791.
For more information, please
contact the City of Syracuse Water Department at 473-2609 or 685-6486 or the
Onondaga County Health Department at 435-6600.
Please share this information
with all the other people who drink this water, especially those who may not
have received this notice directly (for example, people in apartments, nursing
homes, schools, and businesses). You can do this by posting this notice in a
public place or distributing copies by hand or mail.
is being sent to you by the City of Syracuse. State Water System ID#: NY3304334