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  • Thornden Park Water Tower

    Department of Water

    Water Administration/Engineering Offices
    101 North Beech Street, Syracuse, New York 13210
    Main Number: (315) 473-2609
    Fax: (315) 473-2608

    24/7 Emergency Services: (315) 473-2860

    Deborah Somers, Commissioner


    The Syracuse Water Department is responsible for constructing, maintaining and operating all necessary and desirable facilities for the supply and distribution of a safe, potable water supply for the city of Syracuse. For a description of the water system and information about the quality of the water that is supplied by the Syracuse Water Department, see the document: “Consumer Confidence Report”. This includes information both New York State Department of Health and United States Environmental Protection Agency regulations require we provide to our customers. The Newsletter also contains the latest news and information about your water system. To view the newsletter click on “Current Drinking Water Report.” You will need Acrobat Reader to view the document.

    As a reminder, City water bills are the responsibility of the owner of the property where the service was provided, and therefore are sent to the owner of the property. Landlords and tenants should make other arrangements to obtain billing information if the water bill, by lease agreement, is the responsibility of the tenant.

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    Going Green
    Going Green: Reservoir produces power (

    Effective March 1 2012,
    Water bills can now be paid also by telephone using a credit card at: 1-800-394-3478.

    Mailing Address for Water Payments
    The mailing address for water bill payments is P.O. BOX 5268, BINGHAMTON, NY 13902-5268. JP Morgan Chase closed their local "lock box" operations in May 2010 and those operations were relocated to Binghamton. Please update your records.


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City Hall: 233 East Washington Street
Syracuse, NY 13202
(315) 448-8005